We are here to answer all your questions!

Do I need to wash the bottle before use?

Yes definitely, since your bottle is fresh out from our factory, please do hand wash your bottle with soapy water then rinse thoroughly before use.

The smell will slowly goes off after a few washes.

How to assemble the straw cap

If you purchased the straw cap and not sure how to assemble it, here's a step by step guide!

Click this page to know the step by step. ๐Ÿ˜‡


How to wash the bottle?

It is easy to wash and there's two methods:

First method is to fill half the bottle with soapy water, shake it and let it rest for a while before rinsing it with clean water.ย  (If you just fill with water)

We also provide a specific brush to wash the bottle if you are interested. The brush will allow you to wash the bottle more thoroughly. ๐Ÿ˜‡

How to maintain the bottle?

As our bottle is covered with Matte Finishing for a cleaner look, the downside is that it can get dirty easily sometimes when it got touch by dirt or oily substances.

We suggest to keep your bottle away from those area and wash it immediately if you got some stains on it so that it won't stick on the bottle forever.

What if my bottle is leaking from the cap?

If this happen, please contact us immediately and we will give you a solution to fix it. ๐Ÿ˜Š

Can my bottle hold hot water?

Although our bottle can withstand hot water, we highly not recommend it because it is still a plastic material (Just to be safe) and we only want this product to remind our customers to stay hydrated at all times as our bodies need at least 3-4L a day. ๐Ÿค—ย 

So we recommend to use it for warm water or normal temperature water only. ๐Ÿ˜Š

Can my bottle be put in the fridge?

Yes you can place your bottle in the fridge or putting ice into the water when you fill it up but please do not put your bottle in the freezer as it subjects the bottle to extreme temperature cycles which can weaken the plastic.

If I drop my Oversized Bottle and it breaks, can I get a refund?

Please be aware that while our bottles are very high quality, they are not indestructible. The bottle may shatter if impacted upon by, for example, being dropped from a high ground onto a hard surface.

Please take special care of your bottle to ensure its longevity (suggest to put on the ground), as refunds will not be given forย bottles that have been dropped