Refund policy
At OVER, we are confident you will love our products! However, if you find a product unsuitable, we offer a 30-day returns policy by the date of purchase.
1. Return Conditions
- Products must be unused and returned in their original packaging.
- Free returns are only available for bottles. Ice tubs and chillers are not included in free returns.
- For chillers and ice tubs, customers are responsible for return shipping fees.
- Returns arriving without packaging or deemed unfit by our inspection team may be denied.
2. How to Return
-
Email our team at wecare@overmalaysia.com with:
-
Order ID
-
Reason for return
-
- Our Customer Service Team may ask a few mandatory questions to ensure the integrity of the return.
- For bottles, we will provide a free return shipping label. Attach it to the original packaging and drop it off at a post office
-
.For chillers and ice tubs, please arrange and pay for shipping yourself.
3. Refund Process
-
We will notify you once we have received and inspected your return.
-
If approved, your refund will be issued to your original payment method.
-
Please allow time for your bank or credit card company to process and post the refund.
4. Contact
-
For any return-related questions, contact us at wecare@overmalaysia.com
