Question 1

How long will it take for my order to arrive?

Accepted Answer

Typically, it takes 2-3 business days to receive your order in West Malaysia, and 3-5 business days for East Malaysia. We ship your orders within 1 business day and will do our best to ensure prompt delivery.

Question 2

How to track my order?

Accepted Answer

A tracking ID will be sent to your email once we have shipped your orders. We will usually ship within one working day with a cut-off time at 9am 🙏🏽Another way to track your order is by clicking the icon in the bottom right corner, then selecting the "Track My Order" section. You can enter your order ID or email address to track your order.Alternatively you can check it here :https://www.tracking.my/dhl-ecommerce/If your order tracking ID starts with 'NV' :https://www.ninjavan.co/en-my/tracking

Question 3

Do you ship internationally?

Accepted Answer

Yes, we currently ship to Singapore. Shipping fees may vary, but we’re working hard to expand to other countries soon 😊

Question 4

Why haven’t I received my order confirmation details?

Accepted Answer

Please double-check your email's Promotions or Spam folder as sometimes our order confirmation emails can get filtered there.If you still can't find the confirmation email, please provide us with your order details (order ID or email address used for the purchase) via wecare@overmalaysia.com so we can look into it and provide you with an update. 😇 Thank you!

Question 5

I received the wrong item in my order, what should I do?

Accepted Answer

We’re sorry you’re encountering this! If you received an incorrect item, please contact our support team at wecare@overmalaysia.cpm.Kindly include a photo of all items received along with your order ID so we can assist you promptly.

Question 6

I noticed a missing item in my order. What should I do?

Accepted Answer

If an item is missing from your order, please contact our support team at wecare@overmalaysia.com  and provide your order ID along with a photo of the items received. We will assist you promptly to resolve the issue.

Question 7

How to clean the Oversized bottles ?

Accepted Answer

First, fill the bottle halfway with warm soapy water. Secure the cap, shake well, and let it sit for a few minutes before rinsing thoroughly with clean water.For a deeper clean, we also offer a specially designed bottle brush that helps reach hard-to-clean areas, especially the handle and edges. The brush is available for purchase on our website 😇If you prefer easier cleaning overall, check out our new OVERSIZED PRO. It comes with a larger cap, making it easy to fit your hand inside for a more thorough wash.👉 View it here: https://over.my/products/oversized-pro-2l

Question 8

Why is my 10% voucher not working or not received?

Accepted Answer

Do kindly check your email's junk and spam folders. If the voucher is still unavailable, please provide your email address that you have registered to our email --> wecare@overmalaysia.com, and we will escalate the issue to our IT department to check on your email address

Question 9

Any walk-in stores?

Accepted Answer

Thank you for your interest in purchasing from us!  We are happy to let you know that we have several outlets where our products are available for direct purchase.You can visit our retail store at:One Utama (New Wing), PJ.Sunway Pyramid Mall, PJIOI Mall Damansara, PJIOI City Mall, PutraJayaSouthkey Mid Valley, JBWe appreciate your support and hopefully we can see you there!To know more about our location, you can click over here

Question 10

My bottle seems to be leaking , what should I do?

Accepted Answer

Oh no, that's really unfortunate! We're sorry to hear about that. Our bottles come with a 99-year leakproof warranty, so any cap-related issues will be coveredPlease submit to us photos / video demonstrating the leak along with your order ID via our email --> wecare@overmalaysia.com .Our team will review the issue and guide you through the next steps. Rest assured, we'll ensure it gets resolved!

Question 11

I accidentally dropped my bottle, and now it is damaged. Can I get a replacement?

Accepted Answer

Unfortunately, our warranty does not cover damage caused by accidental drops, as this is considered user-related damage. We hope for your understanding, and we truly appreciate it 🙏🏽

Question 12

Is the oversized bottle safe to use for hot liquids?

Accepted Answer

While the oversized bottle is designed to withstand heat, we recommend avoiding exposure to high temperatures. The plastic material may weaken over time when exposed to heat. For best use, we suggest sticking to warm or normal temperature water to maintain durability and safety.We recommend storing liquids at a maximum temperature of 50–60°C

Question 13

I received a bottle that seems to have volume indicator level lesser than advertised.

Accepted Answer

The bottle may indicate a slightly lower amount on the water level indicator, but rest assured that it can hold the full advertised capacity when filled to the brim.

Question 14

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 15

Can I exchange an item?

Accepted Answer

Yes!  You can exchange your item for a higher-priced product or the same item in a different size if you realized the item received is not suitable. However , it must be in unused condition and you will be eligible for this.  An additional payment of RM14 is required to cover return and reshipping costs, plus any price difference for the new product.

Di Sebalik Jenama

Di Sebalik Jenama

Zon Info

Zon Info

Garis Panduan Kami

Garis Panduan Kami

Daftar untuk menerima diskaun 10% untuk pesanan pertama anda

Daftar untuk menerima diskaun 10% untuk pesanan pertama anda

MAY PROMO