Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 2-3 business days to receive your order in West Malaysia, and 3-5 business days for East Malaysia. We ship your orders within 1 business day and will do our best to ensure prompt delivery.

Question 2

How to track my order?

Accepted Answer

A tracking ID will be sent to your email once we have shipped your orders. We will usually ship within one working day with a cut-off time at 9am 🙏🏽Another way to track your order is by clicking the icon in the bottom right corner, then selecting the "Track My Order" section. You can enter your order ID or email address to track your order.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we currently ship to Singapore. Shipping fees may vary, but we’re working hard to expand to other countries soon 😊

Question 4

I never got my order, what to do?

Accepted Answer

Please double-check your email's Promotions or Spam folder as sometimes our order confirmation emails can get filtered there.If you still can't find the confirmation email, please provide us with your order details (order ID or email address used for the purchase) via wecare@overmalaysia.com so we can look into it and provide you with an update. 😇 Thank you!

Question 5

How to wash the oversized bottle

Accepted Answer

Firstly, is to fill half the bottle with soapy water, shake it and let it rest for a while before rinsing it with clean water. Morevoer, we also have a brush designed specifically to wash the bottle thoroughly especially the handle part and the edges of the bottle 😇. The brush is available to purchase on our website.If you're looking for a bottle with a larger cap for easier cleaning, check out our new OVERSIZED Pro. It features a wider cap that allows you to fit your hand inside for thorough washing.Here's the link: https://over.my/products/oversized-pro-2l

Question 6

My 10% voucher is not working. What should I do?

Accepted Answer

Do kindly check your email's junk and spam folders. If the voucher is still unavailable, please provide your email address that you have registered to our email --> wecare@overmalaysia.com, and we will escalate the issue to our IT department to check on your email address

Question 7

Is there a physical store?

Accepted Answer

Thank you for your interest in purchasing from us! I’m happy to let you know that we have an outlet where our products are available for direct purchase. You can visit our retail store at One Utama (New Wing), PJ.We appreciate your support and hopefully we can see you there!To know more about our location, you can click over here

Question 8

My bottle got leak. What should I do?

Accepted Answer

Oh no, that's really unfortunate! We're sorry to hear about that. Please send us photos of the leak along with your order ID via our email --> wecare@overmalaysia.com .Our team will review the issue and guide you through the next steps. Rest assured, we'll make sure it gets resolved!

Question 9

My bottle is leaking from the cap, what can be done?

Accepted Answer

Please share photos and your order ID with us via our email --> wecare@overmalaysia.com , and we will investigate the issue. Our bottles come with a 99-year leakproof warranty, so any cap-related issues will be covered

Question 10

I dropped my bottle, and now it’s damaged. Can I get a replacement?

Accepted Answer

Unfortunately, our warranty does not cover damage resulting from accidental drops, as this is considered user error. We hope you understand and we appreciate your kind understanding 🙏🏽

Question 11

Is the oversized bottle safe to use for hot liquids?

Accepted Answer

While the oversized bottle is designed to withstand heat, we recommend avoiding exposure to high temperatures. The plastic material may weaken over time when exposed to heat. For best use, we suggest sticking to warm or normal temperature water to maintain durability and safety

Question 12

I received a bottle that seems to hold less water than advertised

Accepted Answer

The bottle may indicate a slightly lower amount on the water level indicator, but rest assured that it can hold the full advertised capacity when filled to the brim.

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Daftar untuk menerima diskaun 10% untuk pesanan pertama anda

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