Over Malaysia Warranty Policy

We take pride in the quality of our products and offer a comprehensive warranty policy for your peace of mind.  

99-Year Leakproof Warranty 
Our 99-Year Leakproof Warranty applies to all bottle caps:  
- What’s Covered : Manufacturer defects, leaking caps, and damages during shipping (must report within 48 hours).  
- Leakproof Guarantee : Valid only when the straw lid is locked or the flip cap is fully closed.  

Special Terms for Oversized Bottles
- Cap Replacements : Standard replacements are Black; custom colors available for an additional fee (subject to availability).  
- Care Reminder : Avoid abrupt temperature changes between hot and cold liquids to prevent damage.  

What’s Not Covered  
- Normal wear and tear of the bottle body, scratches, dents, or odor from use.  
- Damages caused by negligence, accidents, or misuse.  
- Natural aging of the bottle or slight color differences due to lighting or screen settings.  
- Reshipping costs for incorrect color choices made after purchase.  

How to File a Warranty Claim  
- Email wecare@overmalaysia.com within 48 hours if your product is damaged during shipping or has a defect.  
- Provide proof of purchase and photos or videos of the issue.  

Note: All claims are subject to review and approval by OVER VENTURE SDN BHD. Excessive or manipulated claims may be denied.  

Returns and Exchanges 
If you receive the wrong item or your product is damaged during transit, contact us at wecare@overmalaysia.com within 48 hours. We will resolve the issue promptly.  

This streamlined policy ensures you can enjoy your Over Malaysia products worry free. For further questions, reach out to us anytime!