Cuci sebelum digunakan.
Penutup selamat untuk mesin basuh pinggan mangkuk di rak atas.
Mencuci cawan dengan tangan disyorkan untuk memelihara kemasan.

Jangan gunakan bahan kimia yang keras (seperti peluntur, bahan penggosok, dll.).
Gunakan berus jerami untuk membersihkan jerami.

Sila ELAKKAN menggunakan jerami untuk cecair panas, kerana jerami tidak direka untuk menahan suhu tinggi.

ELAKKAN menuang air sejuk ke dalam flask segera selepas menambah air panas, dan sebaliknya, untuk mengelakkan kejutan termal dan kerosakan yang mungkin berlaku.

Kami menasihatkan agar melakukan pembersihan secara berkala untuk kedua-dua Cawan OVER dan penutup, terutamanya selepas menggunakan cecair selain air. Selepas mencuci, pastikan bahawa kedua-dua botol dan penutup dibiarkan kering secara semula jadi secara individu atau membuka sedikit jerami untuk menggalakkan pengaliran udara semasa proses pengeringan.

Jika penutup anda menjadi kotor, kami mengesyorkan sama ada merendamnya dalam rendaman cuka atau membiarkannya merendam dalam campuran yang terdiri daripada bahagian yang sama sabun pinggan, cuka, dan air.

Mematuhi garis panduan pembersihan ini secara konsisten akan membantu menjaga penutup dan Cawan OVER anda bersih.

Hari penghantaran kami adalah dari Isnin - Jumaat (tidak termasuk Cuti Umum).

***Produk Pra-Pesanan: Tarikh pemenuhan akan ditandakan pada halaman produk.

Pesanan yang dibuat sebelum 9 pagi akan dihantar pada hari yang sama.

Pesanan yang dibuat selepas 9 pagi akan dihantar pada hari perniagaan berikutnya.

Pesanan yang dibuat pada hujung minggu akan dihantar pada hari Isnin berikutnya (tidak termasuk cuti).

Barangan akan dihantar melalui NinjaVan yang akan mengambil masa sehingga 2-4 hari bekerja untuk menerima bungkusan.

** Untuk Pra-Pesanan Sahaja **
Tip cepat! 😊 Untuk mendapatkan barang stok sedia ada anda lebih awal, sila buat pesanan berasingan untuk produk pra-pesanan dan barang stok sedia ada. Jika tidak, semuanya akan dihantar apabila barang pra-pesanan anda sudah siap. Terima kasih kerana memahami!

Untuk maklumat lanjut, semak di sini.

OVER Warranty & Product Policy

At OVER, we combine exceptional design, superior performance, and lasting quality. All products are covered under our official warranty and exchange policy.

1. Oversized Bottles

Applies to:

• 600ML Oversized Bottle
• 1.5L Oversized Bottle
• 2.2L Oversized Bottle
• 1.5L PRO Oversized Bottle
• 2.2L PRO Oversized Bottle

Cap – 99-Year Leakproof Warranty

• Covers leakage from manufacturing defects
• Shipping damage (report within 48 hours upon delivery date)
• Replacement cap for normal wear and tear (e.g., scratches, torn parts):
  customer pays RM7 for shipping only, cap itself is free, redeemable once from purchase date upon verification. 
• For any subsequent replacements due to the same issue, the cap will need to be purchased at the normal retail price.
  
• Replacement cap black color only
• One-time claim only per cap

Body – 1-Month Warranty

• Peeling of coating / abnormalities on the body
• Breakage under normal use
• Leakage from manufacturing defects
• Shipping damage (report within 48 hours upon delivery date)
• One-time claim only per body

2. Flask

Applies to:

• Wave 2.0
• Oversized Flask 1.8L
• OVER Cup
• 3.78L Tangki Pro
• Brew Cup

Cap – 6-Month Warranty

• Manufacturing defects causing leakage or malfunction
• Faulty seals or lid mechanisms under normal use
• Shipping damage (report within 48 hours upon delivery date)
• One-time claim only per cap

Body – 1-Month Warranty

• Leaking due to manufacturing defects
• Rusting of inner stainless steel
• Peeling of ceramic coating (Brew Cup)
• Temperature retention issues caused by manufacturing defects, not normal use or environmental factors
• Shipping damage (report within 48 hours upon delivery date)
• One-time claim only per body

3. Recovery Sleeves

Applies to:

• Multi-purpose Recovery Sleeve
• Neck Sleeve
• Ankle Sleeve
• Wrist Sleeve

Coverage – 6 Months

• Manufacturing defects in materials or workmanship
• Gel layer or fabric issues affecting hot/cold therapy performance

1-Month Sizing Exchange

• One-time exchange within 1 month from purchase date
• Additional RM14 covers return & reshipping for customer-requested size exchanges
• Exchanges due to manufacturer defect are free of charge
• One-time claim only per sleeve

4. Nasal Strips & Mouth Tapes

Applies to:

• Nasal Strips
• Mouth Tapes and Collagen Mouth Tape

Coverage:

• Shipping damage (report within 48 hours upon delivery date )
• One-time claim only per item

5. Accessories

Applies to:

• Oversized Bottle Accessories
• Flask Accessories
• OVER Cup Accessories
• OVER Bagnetic
• Other official OVER accessories

Coverage:

• Shipping damage (report within 48 hours upon delivery date)

Flask Accessories Specific Coverage:

• Magnetic straw cap loose within 2 months → replacement offered
• One-time claim only for this category

General Note:

• One-time claim only per product part

6. What’s Not Covered

Bottles & Flasks

• Drops, wear and tear, breakage, misuse, or negligence (User Error)
• Minor cosmetic imperfections (scratches, dents) that do not affect function
• Odor from use or environment
• Slight color differences due to lighting or device displays

Recovery Sleeves

• Improper use (not following hot/cold instructions)
• Damage from wetting or negligence

Nasal Strips & Mouth Tapes

• Misuse, accidents, or improper handling

Accessories

• Misuse, accidents, or improper handling
• Normal wear and tear (scratches, fading, fraying)

Note: Photographic proof and clarification may be requested to verify manufacturer defect.

Warranty Validity

• All warranties and exchanges are valid from the date of purchase, regardless of delivery date.