Care Instructions (The Brew Cup)

• Wash before first use.
  
• Hand wash is recommended to preserve the ceramic coating and exterior finish.
  
• Lid is top-rack dishwasher safe.
  
• Do not use bleach, chlorine, or harsh abrasives.
  
• AVOID sudden temperature changes (e.g., pouring ice-cold water immediately after boiling liquids) to prevent thermal stress.
  
• Allow cup and lid to fully air dry separately after washing.
  
• For deep cleaning, soak with warm water and mild dish soap or a vinegar-water solution.

Our shipping days are from Monday - Friday (excluding Public Holiday).

***Pre-Order Products: Date of fulfilment will be marked on the product page.

Orders that placed by 9am are shipped the same day.

Orders that placed after 9am are shipped the next business day.

Orders that placed weekends will be shipped the following Monday (excluding holidays).

Goods will be sent via NinjaVan which would take up to 2-4 working days to receive the parcel.

** For Pre-Orders Only **
Quick tip! 😊 To get your ready-stock items sooner, please place separate orders for pre-order products and ready-stock items. Otherwise, everything ships when your pre-ordered goodies are ready. Thanks for understanding!

More info, check here.

OVER Warranty Policy

At OVER, we are committed to creating products that combine design excellence, superior performance, and lasting quality. To ensure your complete confidence, all OVER products are covered under our official warranty policy as outlined below.

1. 99-Year Leakproof Warranty (Oversized Bottles)

Our 99-Year Leakproof Warranty applies exclusively to Oversized Bottles (600ML, 1.5L, 1.5L PRO, 2.2L PRO Oversized Bottle) and their caps.

What’s Covered

• Manufacturer defects affecting the cap or seal.

• Leaking caps due to manufacturing issues.

• Damages sustained during shipping (must be reported within 48 hours of delivery).

Leakproof Guarantee

This guarantee is valid only when:

• The straw lid is securely locked, or

• The flip cap is completely closed.

Things to take note:

• Cap Replacements: Standard replacements are issued in Black. Custom-colored caps are available subject to availability and may incur an additional fee.

• Proof of Purchase: A valid proof of purchase (receipt, invoice, or order confirmation) is required for all claims.
  

• If the issue is determined to be a result of normal wear and tear / user error on the cap, the customer will be required to cover a RM7 shipping fee for the replacement.

What’s Not Covered

• Normal wear and tear, including scratches, dents, or odors from use.

• Damages due to negligence, accidents, or misuse.

• Natural aging of materials or minor color variations from lighting or display differences.

• Reshipping costs for incorrect color selections made after purchase.

2. 6-Month Warranty (Flasks and Other Products)

A 6-Month Warranty applies to the following OVER products:

• Wave Flask

• Oversized Flask

• OVER Cup

• Tangki Pro

What’s Covered

• Manufacturer defects resulting in leakage or malfunction of the cap.

• Faulty seals or lid mechanisms under normal usage conditions.

• Shipping damages (must be reported within 48 hours of delivery).

What’s Not Covered

• Normal wear and tear, such as minor dents, discoloration, or surface scratches.

• Damage due to misuse, neglect, or modifications.

• Natural material aging or changes caused by extreme environmental exposure.

Warranty Limitation

After six (6) months from the date of purchase, all claims relating to leaks or functionality will no longer be covered. Replacement parts may still be purchased separately, subject to availability.

3. Filing a Warranty Claim

To initiate a warranty claim, please follow the process below:

1. Email: wecare@overmalaysia.com if your product arrives damaged or exhibits a defect.

2. Provide:

   • Your Order ID or proof of purchase.

   • Photos or videos clearly showing the defect or issue.

All claims are reviewed and verified by OVER VENTURE SDN. BHD.
No order ID or video proof will be declined or neglected. Every claim submitted will be reviewed fairly, transparently, and with customer satisfaction as our priority.

However, excessive, manipulated, or inconsistent claims may be denied at our discretion.

5. Policy Assurance

This policy reflects our ongoing commitment to quality, transparency, and customer trust.

By purchasing from OVER Malaysia, you acknowledge and agree to the terms stated in this warranty policy. Now you can enjoy your OVER products confidently and worry free.